Frequently Asked Questions (FAQ)

Find quick answers to the questions we hear most often below. Can't find what you are looking for? Visit our Contact Us page and our team will be happy to help.

Orders & Shipping

How long will my order take to arrive?

We process all orders within 1–3 business days (Monday to Friday, excluding public holidays). Once dispatched, the estimated transit time within Australia is 4–6 days, so the total estimated delivery time is 5–9 business days from order to door. Deliveries to regional and remote areas may take slightly longer.

Do you offer free delivery?

Yes! Mariscove offers free delivery on all orders across Australia. No minimum spend and no hidden fees, just free shipping straight to your door. Please note that we currently ship within Australia only.

How can I track my order?

Every parcel is shipped with tracking. You will receive a confirmation email with your tracking details as soon as your order is on its way. You can also follow your parcel via Track Your Order in the menu.

Read our full Shipping Policy for more details.

Returns & Exchanges

What is your returns policy?

We offer a 30-day return period from the date of delivery. Items must be unused, undamaged and in their original condition and packaging. To start a return, email us with your order number and we will send you the return instructions.

Who pays for return shipping?

Faulty, damaged or incorrectly delivered items are returned at our cost, and you receive a full refund or a replacement. Change-of-mind returns are at your own expense.

Can I exchange an item for another size or colour?

Yes. Exchanges into another size or colour are possible within the same 30-day period, subject to availability. If the size or colour you want is unavailable, we will refund you instead.

When will I receive my refund?

Refunds are processed back to your original payment method once we have received and checked your return. This policy applies in addition to your rights under the Australian Consumer Law.

Read our full Return and Refund Policy for more details.

Payment

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. Payment is taken securely at checkout over an SSL-encrypted connection.

Are there any extra costs at checkout?

No. All prices are shown in Australian dollars (AUD) and include GST where applicable. Because shipping is free, the price you see on the product page is the amount charged at checkout.

Read our full Payment Policy for more details.

Sizing & Products

How do I choose the right size?

Sizing follows one standard convention across our entire shop. If you are between sizes or unsure which to pick, email us with the product name and your usual fit, and we will advise you before you order.

Do the products look like the photos?

Our product pages describe what you can actually see in the photos: cut, neckline, sleeves, length, closures and the available colours. Where a look imitates a material rather than being made from it, we say so, for example leather-look or wool-look.

Do you run sales or discounts?

Every item in our shop is listed at its regular price. We do not run timed sales, inflated compare-at prices or countdown pressure, so the price you see is the price you pay.

Contact & Support

There's a problem with my order — what should I do?

We're sorry to hear something isn't right! If your item arrives damaged, incorrect, or is missing from your order, please get in touch with us as soon as possible. Include your order number and a photo if applicable, and we'll make it right for you.